Kobu Foods and Packaging Refunds and Returns Policy

Effective Date: 26/07/2023

1. Introduction

Thank you for shopping at Kobu Foods and Packaging. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return or refund an item. This Refunds and Returns Policy outlines our procedures for returns and refunds, as well as your rights and obligations as a customer. By making a purchase on our website, you agree to the terms outlined in this policy.

2. Eligibility for Returns and Refunds

• You may be eligible for a return and refund under the following circumstances:
  • The product is damaged, defective, or not as described.
  • You received the wrong item.

3. Return Process

• To initiate a return, please follow these steps:
  1. Contact our customer support team within 5 days of receiving the product, providing your order number and a detailed description of the issue.
  2. Our customer support team will review your request and provide instructions on how to proceed with the return.

4. Return Conditions

• To qualify for a return, the product must meet the following conditions:
  • The item must be in its original condition, unopened, and with all original packaging and tags intact.
  • Any included accessories, manuals, or promotional materials must be returned.
  • The product must not show signs of wear, use, or damage.

5. Refund Process

• Once we receive the returned product and verify its condition, we will initiate the refund process.
• Refunds will be issued to the original payment method used for the purchase. (Refund does not include withdrawal charge).
• Please allow 3 days for the refund to be processed and reflected in your account. Processing times may vary depending on your financial institution.

6. Non-Refundable Items

• The following items are non-refundable:
  • Gift cards, e-gift cards, or vouchers.
  • Digital products like barcodes.
  • Perishable goods or items with an expiration date.

7. Return Shipping Costs

• If the return is due to our error (e.g., wrong item sent, damaged product), we will cover the return shipping costs.
• If the return is due to any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

8. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process outlined above and place a new order for the desired item.

9. Cancellation Policy

• If you need to cancel your order before it is shipped, please contact our customer support team as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund.
• If the order has already been shipped, you will need to follow the return process outlined in this policy.

10. Contact Us

• If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at kobufoodszm@gmail.com.

Thank you for shopping with us, and we hope you have a delightful experience!

Kobu Foods and Packaging, 09/05/2024.