1. Introduction

Welcome to Kobu Foods and Packaging. These terms and conditions govern your use of the website and your interaction with our services. By accessing and using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you may not use our website.

  1. Definitions
  • “Website” refers to Kobu Foods and Packaging, including all its pages, subdomains, and features.
  • “User” refers to any person or entity accessing or using our website.
  • “Products” refers to the goods or services offered for sale on our website.
  • “We,” “our,” or “the company” refer to Kobu Foods and Packaging.
  1. Use of the Website
  • Eligibility: By using our website, you affirm that you are at least sixteen years old and have the legal capacity to enter into a contract.
  • License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes.
  • Account: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and any activities that occur under your account.
  • Prohibited Activities: You may not use the website for any unlawful purpose, transmit harmful code or interfere with the functionality of the website.
  1. Product Information
  • Product Descriptions: We strive to provide accurate and detailed product descriptions. However, we do not warrant that product descriptions or other content on the website are error-free, complete, or up-to-date.
  • Pricing: Product prices are listed in Zambian Kwacha (ZMW) and may be subject to change without notice.
  • Orders: Placing an order constitutes an offer to purchase a product. We reserve the right to accept or reject orders at our discretion.
  • Payment: We accept VISA/Mastercard,  Airtel Money, MTN Mobile Money, Zamtel Kwacha (Via Tingg Payment Gateway), Manual Bank Transfer, and FNB Ewallet Payments. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.
  1. Shipping and Delivery
  • Delivery Areas: We deliver to all areas of Zambia. Please check if your location is covered before placing an order.  If you are purchasing from outside Zambia please provide us with your Zambian agent’s address to which your parcel(s) will be delivered.
  • Delivery Times: Estimated delivery times are provided for informational purposes only and may vary depending on various factors.
  • We offer Yango Delivery (Self Payment) within Lusaka.
    For out of town shipments we use either Walter Genius Courier Ltd or Daily Mail.
    Deliveries take between 1 – 5 working days.
  • Shipping Costs: Shipping charges, if applicable, will be displayed during the checkout process.
  1. Returns and Refunds
  • Return Policy: We offer a 5-day return period for most products. Please review our Return Policy for detailed information on eligible items and the return process.
  • Refunds: Refunds will be processed according to our Refund Policy.
  • All Pre-orders are not eligibile for refund.
  1. Privacy Policy
  • Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.
  1. Intellectual Property
  • All content and materials on our website, including but not limited to text, images, logos, and trademarks, are the property of Kobu Foods and Packaging.
  1. Disclaimer of Liability
  • Our website and products are provided on an “as is” and “as available” basis. We do not guarantee that our website will be error-free or uninterrupted, or that the products will meet your expectations.
  • In no event shall Kobu Foods and Packaging be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or products.
  1. Termination
  • We reserve the right to terminate or suspend your access to the website at any time, for any reason, without notice.
  1. Modifications
  • We may update these terms and conditions from time to time. Any changes will be effective immediately upon posting. By continuing to use the website, you agree to be bound by the revised terms.
  1. Governing Law and Jurisdiction
  • These terms and conditions shall be governed by and construed in accordance with the laws of Zambia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Zambia.
  1. Contact Information
  • If you have any questions or concerns about these terms and conditions or our website, please contact us at kobufoodszm@gmail.com.

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Kobu Foods and Packaging!

Kobu Foods and Packaging, 09/05/2024.